Who We Are
Didsbury Manchester Solar PV Guide provides information and resources about solar panel installation, maintenance, and renewable energy solutions for properties in Didsbury and Greater Manchester. Our website address is: https://didsbury-manchester.solarpvguide.co.uk/
For any privacy-related questions, you can contact us at: privacy@didsbury-manchester.solarpvguide.co.uk
What Personal Data We Collect and Why
Information You Provide Directly
Contact Forms and Enquiries: When you submit contact forms or make enquiries through our website, we collect:
- Name
- Email address
- Phone number
- Property address or postcode
- Details about your solar enquiry
We use this information to respond to your enquiries, provide relevant solar installation information, and connect you with appropriate local installers when requested.
Newsletter Subscriptions: If you subscribe to our newsletter, we collect:
- Email address
- Name (optional)
- Subscription preferences
We use this information to send you updates about solar energy, local installation news, and relevant renewable energy information.
Quote Requests: When requesting solar installation quotes, we may collect:
- Property details (address, roof type, energy usage)
- Contact preferences
- Budget information
- Installation timeline preferences
This information helps us provide accurate guidance and connect you with suitable solar installers in the Didsbury/Manchester area.
Information We Collect Automatically
Website Analytics: We use Google Analytics to understand how visitors use our website. This includes:
- Pages visited and time spent on site
- Geographic location (city/region level)
- Device and browser information
- Traffic sources and referral websites
This data is anonymized and helps us improve our content and website functionality.
Cookies and Tracking: Our website uses essential cookies for functionality and analytics cookies to improve user experience. See our Cookie Policy below for detailed information.
Legal Basis for Processing
We process your personal data under the following legal bases:
Legitimate Interest: Providing solar energy information and connecting users with local installers Consent: Newsletter subscriptions and non-essential cookies Contract Performance: When facilitating connections with solar installation services
How We Share Your Information
Solar Installation Partners
When you request quotes or installer connections, we may share relevant contact and property information with:
- MCS-certified solar installers in the Didsbury/Manchester area
- Renewable energy specialists we work with
- Solar equipment suppliers for technical queries
We only share information necessary to provide the services you’ve requested and ensure all partners meet appropriate data protection standards.
Service Providers
We work with trusted service providers who help operate our website:
- Web hosting services
- Email service providers
- Analytics providers (Google Analytics)
- Customer support tools
These providers are bound by data protection agreements and only access information necessary for their services.
Legal Requirements
We may disclose personal information if required by law, regulation, or legal process, or to protect our rights and safety.
Data Retention
Contact Enquiries: Retained for 2 years to provide ongoing support and follow-up Newsletter Subscriptions: Retained until you unsubscribe Analytics Data: Retained according to Google Analytics settings (currently 26 months) Quote Requests: Retained for 1 year to facilitate installer connections and follow-up
Your Rights Under UK GDPR
You have the following rights regarding your personal data:
Access: Request copies of personal data we hold about you Rectification: Request correction of inaccurate information Erasure: Request deletion of your personal data Restriction: Request limitation of processing in certain circumstances Portability: Request transfer of your data in a portable format Objection: Object to processing based on legitimate interests
To exercise these rights, contact us at privacy@didsbury-manchester.solarpvguide.co.uk
Cookie Policy
Essential Cookies
Our website uses essential cookies required for basic functionality:
- Session management
- Security features
- Form submission handling
These cookies are necessary for website operation and cannot be disabled.
Analytics Cookies
With your consent, we use Google Analytics cookies to:
- Understand visitor behavior
- Improve website content and navigation
- Measure content effectiveness
You can opt out of analytics cookies through our cookie banner or browser settings.
Managing Cookies
You can control cookies through:
- Our cookie consent banner
- Browser settings and privacy controls
- Google Analytics opt-out tools
Third-Party Links
Our website contains links to solar installer websites, government resources, and energy information sites. These external websites have their own privacy policies, and we are not responsible for their privacy practices.
Data Security
We implement appropriate security measures to protect personal data:
- SSL encryption for data transmission
- Secure hosting environments
- Regular security updates and monitoring
- Access controls for personal data
While we take reasonable precautions, no internet transmission is completely secure. We cannot guarantee absolute security of information transmitted online.
International Transfers
Our website hosting and some service providers may process data outside the UK. When this occurs, we ensure appropriate safeguards are in place, including:
- Adequacy decisions by the UK government
- Standard contractual clauses
- Binding corporate rules
Children’s Privacy
Our website provides general information about solar energy suitable for all ages, but our services are directed at property owners and adults making energy decisions. We do not knowingly collect personal information from children under 13.
Changes to This Privacy Policy
We may update this privacy policy to reflect changes in our practices or legal requirements. We will:
- Post updated policies on this page
- Update the effective date
- Notify subscribers of significant changes via email
Contact Information
Data Protection Queries: Email: privacy@didsbury-manchester.solarpvguide.co.uk
General Enquiries: Email: info@didsbury-manchester.solarpvguide.co.uk
Postal Address: Didsbury Manchester Solar PV Guide Ruabon Rd, Didsbury, Manchester M20 5LJ
Complaints
If you are unhappy with how we handle your personal data, you can:
- Contact us directly at privacy@didsbury-manchester.solarpvguide.co.uk
- Complain to the Information Commissioner’s Office (ICO):
- Website: ico.org.uk
- Phone: 0303 123 1113
- Post: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF
Additional Information
This privacy policy covers all data processing activities for the Didsbury Manchester Solar PV Guide website and related services. For specific questions about solar installations or technical queries, please use our contact forms or speak directly with recommended local installers.
